Our focus today is to talk about the importance of cultivating a “wow” client experience.
Today we are bringing you Part 2 of our 3-part series called the Confident Coach Series.
Inside the episode, I walk you through the key components that create that experience and help you reflect on how to implement these steps into your business no matter where you are at in the journey.
One of the reasons I am doing this series (other than to give you a tremendous amount of FREE value) is that this series leads right up to our Client Attraction Challenge starting April 24-29th.
If you want to to attract dream clients and grow your confidence and skills as a coach or leader and want to be a better practitioner join us for Client Attraction Week now. You can join here!
If this inspired you in some way, take a quick screenshot and share it on your social and tag me @awalkmyway
I remember when I first started my coaching journey, I was so excited, nervous, and all the feels!
I signed up for a Mastermind and I ended up not getting what I expected.
Not fun! I was disappointed and determined. When I had my own coaching business, I would make sure the client experience was top-notch!
This led me to map it out.
From first touch point to the very end of the coaching relationship. I pieced it all together to ensure that my clients would have the best success I could support them with.
We just did the same thing with my husband’s business and already the results are pouring in!
Here are the main points I have found to be most helpful in delivering the BEST client experience possible:
Guarantee
- Show up quickly, reduce the “buyers remorse” feeling
- Welcome them…create an emotional connection: connect to your why, why they matter
- Send a gift
- Introduce your team
- Clear communication expectations
Overdeliver
When your client has questions, make sure your support team responds quickly and efficiently. Help them remember why they chose you. Support them every step of the way.
Create opportunities to collect real-time customer feedback so you can gauge what their needs are.
How have you worked to make your client experience the BEST ever? I’d love to hear what works for you, so please be sure to share your favorite client experience tip with me: support@amanda-walker.com
Click here to listen to the full episode.
Thank you for being on this journey with me. I am so honored you choose to listen every week!
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Interested in working with Amanda or learning more about her programs? Click here to book a time to chat.
